Refund Policy

1. Scope

This policy covers cancellation, refund eligibility, deadlines, processing methods and exceptions for the paid 8-week UX/UI design cohort delivered online by rvewritas.com (PE, EDRPOU 64796110), Kyiv, Ukraine. It forms part of the distance contract concluded under Law of Ukraine No. 1023-XII "On Consumer Protection".

2. Deadlines

• Before the start date — full refund of the amount paid.
• Within 14 days of payment and before session 2 — full refund, no reason required (Law No. 1023-XII, Article 13).
• From session 2 to the end of week 2 — 50% refund of the course fee.
• After week 2 — no refund, unless the law requires otherwise or we cancel the cohort.

3. How to request

Email contact@rvewritas.com from the address used to enrol, stating your name and order reference. We acknowledge each request within 2 business days and issue a written decision within 10 calendar days. After purchase we send a durable confirmation of the distance contract and its essential terms to your email.

4. Processing

Approved refunds are paid within 10 business days of the decision to the same payment method used for the purchase, in the original currency. Fees charged by your own bank or payment provider are not refundable.

5. Exceptions

No refund is due where more than two live sessions have been attended or the course terms are breached. If we cancel or reschedule a cohort, you may choose a full refund or a place in the next cohort at no extra cost. Statutory consumer rights are not limited.

6. Complaints and disputes

Send complaints to contact@rvewritas.com or +380 972 036 2544; we reply within 10 business days. Unresolved disputes may be referred to the State Service of Ukraine for Food Safety and Consumer Protection or to a court under Law of Ukraine No. 1023-XII "On Consumer Protection".